Is e-mail on the way out, to be replaced by endless chatting?
06 February 2018
In private life chat is a common form of communication. But how common is it that you use chat with your colleagues at work? Burberry, IBM and Deloitte are companies that encourage their employees to chat freely with each other. Should more companies jump on the chat bandwagon? And does chatting spell the end of e-mail?
Chat is a simple and flexible way to contact colleagues and helps to break down barriers to communicating among employees. It is an effective tool for building internal social networks at the company regardless of where in the world your colleagues happen to be.
A traditional e-mail has a more formal character that requires well a thought-out reply and therefore takes longer to formulate. Chatting is more informal and doesn’t require a definite purpose. You can leave out the formalities, take a freer approach and “be yourself”.
Subject-specific chat rooms?
By creating subject-specific chat rooms you can share information, engage in discussions, work directly on projects and network with colleagues who share the same interest. It is easier to target the information to the right recipient and thereby avoid spam.
Chatting is challenging traditional workplace hierarchies. Direct communication between colleagues, regardless of your place in the hierarchical order, gives employees greater confidence in putting a question directly to the CEO, for example. Unlike the company intranet, chatting encourages discussion, allowing decisions to be made and valuable ideas to be born.
Everyone will be familiar with the stress caused by an ever growing pile of e-mails in which half the information feels irrelevant. This, coupled with the fear that something important will go missing in the overflowing inbox. Chatting reduces the flow into your inbox and the risk of missing something vital.
There are definitely many benefits to chatting and offering employees effective communication tools, not least in order to attract younger generations. According to survey that we conducted in 2016 with the help of Userneeds, 60 per cent of our customers use chat every time or half the time they send short messages. We forecast that the figure will only increase.
Is e-mail dead? Inside the office it could have been. So what are you waiting for? Start chatting!
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